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Impacts of electronic process guides by types of user: An experimental study. International Journal of Information Management. 36(1)
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2016. Impacts of electronic process guides by types of user: An experimental study. International Journal of Information Management. 36
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2016. An IT Service Engineering and Management Framework (ITS-EMF). Best practices and new perspectives in service science and managementBest practices and new perspectives in service science and management.
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