An IT Service Engineering and Management Framework (ITS-EMF)
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| Title | An IT Service Engineering and Management Framework (ITS-EMF) |
| Publication Type | Book Chapter |
| Year of Publication | 2013 |
| Authors | Mora M, O'Connor R.V, Raisinghani MS, Macías-Luévano J, Gelman O |
| Book Title | Best practices and new perspectives in service science and managementBest practices and new perspectives in service science and management |
| Date Published | 2013 |
| Publisher | Business Science Reference (an imprint of IGI Global) |
| City | Hershey |
| Publication Language | eng |
| ISBN Number | 978-1-4666-3894-5 (hardcover) -- ISBN 978-1-4666-3895-2 (ebook) -- ISBN 978-1-4666-3896-9 (print & perpetual access) |
| Abstract | This book provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services”-- |
| URL | http://doras.dcu.ie/19768/ |
