Irish research project to advance reliability and trust in AI for customer-facing software
Lero, Ireland’s software research centre, is collaborating with Genesys, a global cloud leader in AI-powered Experience Orchestration, on a €600K joint research initiative to enhance the reliability and trustworthiness of AI systems used in customer engagement. Lero Director Professor Lionel Briand of the University of Limerick explains that increasingly, customer care software relies on AI, specifically...
