Empirically Derived Recommendations for Personalised Text-Based Technical Support
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Title | Empirically Derived Recommendations for Personalised Text-Based Technical Support |
Publication Type | Book Chapter |
Year of Publication | 2016 |
Authors | Gizaw S, Buckley J, Beecham S |
Editor | Clarke P, O'Connor R.V, Rout T, Dorling A |
Book Title | Software Process Improvement and Capability Determination: 16th International Conference, SPICE 2016, Dublin, Ireland, June 9-10, 2016, ProceedingsSoftware Process Improvement and Capability Determination: 16th International Conference, SPICE 2016, Dublin |
Date Published | 2016 |
Publisher | Springer International Publishing |
City | Cham |
Publication Language | eng |
ISBN Number | 978-3-319-38980-6 |
URL | http://dx.doi.org/10.1007/978-3-319-38980-6_23 |