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James Herbsleb is a Professor in the Institute for Software Research in the School of Computer Science at Carnegie Mellon University, where he serves as Director of the PhD program in Societal Computing. His research interests lie primarily in the intersection of software engineering, computer-supported cooperative work, and socio-technical systems, focusing on such areas as geographically distributed development teams and open source ecosystems. He holds a PhD in psychology, and an MS in computer science. His research has won several best paper and distinguished paper awards, the ICSE Most Influential Paper award, Alan Newell Award for Research Excellence, and the SIGSOFT Outstanding Research Award. He has been a keynote speaker for several international conferences, including ICSE, FSE, and RE. For about two decades, he has worked with many distinguished colleagues to understand the complex and dynamic relationship between human collaboration and the software that humans design and use. On his optimistic days, he feels he has made a bit of progress.