Carroll N, Wang Y.  2011.  Service Networks Performance Analytics: A Literature Review. Cloud Computing and Service Science Conference (CLOSER 2011).

Carroll N, Richardson I, Whelan E.  2011.  Service Science: Introducing The Need For Performance Analytics for Service Networks Evolution. Cloud Computing and Service Science Conference (CLOSER 2011).

Carroll N, Whelan E, Richardson I.  2010.  Applying Social Network Analysis to Discover Service Innovation within Agile Service Networks. Service Science. 2

Carroll N, Richardson I, Whelan E.  2010.  Applying Social Network Analysis to Monitor Web-enabled Business Processes. 6th International Conference on Web Information Systems and Technologies (WEBIST)6th International Conference on Web Information Systems and Technologies (WEBIST).

Hantry F, Papazoglou M, Heuvel v.d, Haque R, Whelan E, Carroll N, Karastoyanova D.  2010.  Business Process Management. Service Research Challenges and Solutions for the Future Internet: S-Cube - Towards Engineering, Managing and Adapting Service-Based SystemsService Research Challenges and Solutions for the Future Internet: S-Cube - Towards Engineering, Managing and Adapt. LNCS 6500

Carroll N, Whelan E, Richardson I.  2010.  The Discovery of Agile Service Networks through the Use of Social Network Analysis. International Conference of Service Science (ICSS2010)International Conference of Service Science (ICSS2010).

Carroll N, Whelan E, Richardson I.  2010.  Understanding the Value of Business Process Configuration. Business Process and Service Computing (BPSC 2010)Business Process and Service Computing (BPSC 2010).